Rotten food, missing items and bad service

Good day

Yesterday 09/02 I visited my local burger King in Richardsbay 3900.

I placed an order, I wait long but not very long, I get my food. When I bite into the burger it's got a foul smell. When I inspect the burger I find that the tomatoe slice is rotten.

When I eat the chips they are cold and dry. This is unacceptable, and it's not the first time this is happening. Ever since I had a squabble with one of the employees that work there I have been receiving poor service. I have received cold food, rotten food, missing items on almost ever 2nd order I buy. Some of The workers have a personal problem with me.

The orders always have missing items till the one guy that works there even asked me one time why my orders are always short, I don't understand how this was allowed to go on for months and months on end.

Today tops the cake, I walk in to place an order using the app, I also redeem the burger discount with my slip. The app is not functioning properly and I can't get the code. I stand aside and I ask the lady to assist the next customer as I sort out the app.

When I'm done I alert her that I would like to place my order now. She ignores me and serves the long queue of customers. When she's done she attends to me, she then says I won't be able to redeem the discount burger, I ask why and she says she cancelled the order. I tell her that's unacceptable as I had the slip and the code to redeem written on it. She eventually calls the Manager who repeated the same thing, no apology or anything. They were cold and I had waited 30-40 minutes there. So I took my money and left without placing the order.

Please look into this matter with urgency. I have decided I will never frequent a burger King anywhere ever again as a result of these constant incidents that always happen.

I am Truly disturbed by the lack of professionalism.