Review for Burger King Long Street

I’m extremely disappointed with the service I received at Burger King Long Street. I visited between 2:30 a.m. and 4:30 a.m. to place a large order of around R5,000 for my company’s night-shift employees. I intended to pay using an American Express Gold card, but the staff on duty told me they don’t accept American Express.

I found that strange, since I’ve used the same card at other Burger King branches without any issue. The next morning, around 10–11 a.m., I called the store and spoke to the manager, who confirmed that they do in fact accept American Express.

It’s clear that the night staff either didn’t know their own payment policies or simply didn’t want to prepare such a large order that early in the morning. Either way, the result was that Burger King Long Street lost out on a R5,000 sale and left me extremely disappointed. I hope management takes this seriously and addresses the lack of professionalism and effort from their night staff.