NL
Neo L
1 reviews | Active since Mar 2026
23 Mar 2026, 17:53
Refund
I had a horrible experience with this specific shop. I used the self service machine on Saturday and the transaction went through on my side but not on their side,went to speak to the manager and she promised to refund if not reversed by Monday. I went there today and now they asking me to print my bank statement after they had promised a cash refund if the refund was not made via my bank. The worst experience ever.
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Burger King South Africa's replyOfficial
27 Mar 2026, 15:35Hi there,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. Please note that your complaint has been escalated to the relevant store manager for further assistance. They will get in contact with you to resolve this matter as soon as possible. We appreciate your continued support, and we hope to see you again.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. Please note that your complaint has been escalated to the relevant store manager for further assistance. They will get in contact with you to resolve this matter as soon as possible. We appreciate your continued support, and we hope to see you again.
Burger King South Africa's reply27 Mar 2026, 15:35
Official
Hi there,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. Please note that your complaint has been escalated to the relevant store manager for further assistance. They will get in contact with you to resolve this matter as soon as possible. We appreciate your continued support, and we hope to see you again.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. Please note that your complaint has been escalated to the relevant store manager for further assistance. They will get in contact with you to resolve this matter as soon as possible. We appreciate your continued support, and we hope to see you again.