AK
Alison K

1 reviews | Active since Aug 2016

25 Aug 2016, 17:08

Refund

<p>I have never seen such a ridiculous system burger King is using. I purchased food for 274.50 and I was told the speed point had a problem it declined it didn't print a slip and I didn't receive an SMS so I thought all is ok I left. This morning i had a look at my bank statement,saw the transactions and phoned.I was told I cannot be transferred to the branch I purchased and burger King doesn't offer refunds. If I want my money I have to go to my bank and login a dispute which will charge me a 150 rand and might take up to 45 days. I will not be held accountable for this. Its not my problem that burger King failed to check if their machines are in order. I want my money by the end of tomorrow or il personally go back to that branch to get the manager to sort this nonsense out. I will not login a dispute. Only imbeciles will let this company make them run around like headless chickens. I'm willing to take this further even if the CEO can get involved i don't care. They must fix this stupid process or else things will turn more ugly. I'm not a fighting person but such things bore me to death. Instead of burger King meeting half way as their customer,they showing me straight in the face that they didn't call me to come and purchase at their store. Can this matter be resolved by the latest Monday morning </p>

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