poor service

So The is a burger King in Olympus village. i must say the service is very poor. I go there only because its the closest place that has a drive thru. So yesterday on the 16th January 2023 i went to buy king junior meal with one adult meal. I did that cause my little one wanted ice cream and i knew each meal is complimented by the ice cream. The first window i was made to wait for the cashier to do the payment as she struggled to multi task,fine maybe she is new. after we did the payment she asked me to wait for the slip as they have network issues, ok no issues. its in the collection window where i got my food and i had to then ask the guy, where is the ice cream cause i know the meal goes with it, only then he explained their machine is not working. i had to ask him what then is your solution cause the was no mention of this before buying, in order for me to make the decision to either buy the meal or not. he had no resolution. point is the service is very poor and it could really be bad for business.