Poor service

Good day,

I would like to express my dissatisfaction with the service I received at your store today. I visited the store yesterday and received excellent service, so today's experience was extremely disappointing.

I was assisted by Nombuyiselo, the lady at the till. I had ordered two Whopper meals and one Texas Burger meal. When I noticed that my order was incorrect, I explained what I had ordered. She asked whether I wanted the burger only, and I clearly stated that I wanted the Texas Burger meal.

However, she insisted that I purchase the chips and cool drink separately, despite the fact that the burger on its own costs R104.99, while the meal costs R124.99. It made no sense for me to pay more than the price of the meal I had specifically requested.

What made the situation even more unacceptable was her attitude towards me. She told me that I was "mad" when I raised the issue with my order. The interaction escalated to the point where I had to ask her more than twice whether she was referring to me as stupid, as that was how I understood her remarks. Lisa, her supervisor, was present and calmly apologised for the situation.

I understand that everyone has difficult days and that mistakes can happen, but there is absolutely no excuse for speaking to a customer disrespectfully or making them feel insulted for simply raising a concern about an incorrect order. Customers deserve to be treated with courtesy and respect, regardless of the circumstances.

I am requesting that this matter be investigated and addressed with the urgency it deserves. I would appreciate feedback on how this complaint will be handled, as I believe that such conduct should not be overlooked.

I look forward to your response and a satisfactory resolution.