Poor Service and Stale Food at Burger King Little Falls

I had a very disappointing experience at the Burger King in Little Falls. We ordered two meals through the drive-thru, and upon reaching the collection window, I noticed only tomato sauce sachets had been included. We prefer mayo, so I asked for two mayo sachets.

The staff member informed us that mayo now costs R1 per sachet. While I understand if this is a new policy, it wasn’t communicated upfront, and more importantly, the manner in which it was explained was extremely dismissive and rude. We searched the car for coins and, when we couldn’t find any, offered to pay by card. He told us none of their card machines are cordless, and that we’d have to come inside if we wanted to pay—otherwise, there was “nothing he could do.” He then went about his business without any attempt to assist further.

Beyond the poor service, the food itself was disappointing. The chips and wings were not fresh at all—cold and stale, as though they had been standing out for a while.

Overall, the experience was unpleasant both in terms of customer service and food quality. Not what I expect from a brand like Burger King.