poor service

<p>Myself and family went to burger king in Kenilworth Centre on sat and the service there was **********'</p> <p>We stood in a line forever no apologies nothing, when I eventually asked what the delay was I was told they are waiting on the manger to over-ride an order but he is on a call. What a lame excuse why are there then 3 other tills not in use and a bunch of staff just standing around?</p> <p>Eventually the manager came and did his thing and not a word of sorry from him either. after a long time I got served ordered the family feast upon receiving the cold drink cups I found that it consisted of only 2 small cups I then asked the cashier if I could purchase a extra small cup as i had 3 little ones with me she said ok, I gave her a R10 and she gave me the cup telling me I must come back for my change as the till was not open at the moment. I went an got some drinks and went to get my change she had me stand there for 10 minutes and just ignored me I the asked for my change and she then says the cups are R13 each i then say there was no mention of this and that she told me to come get my change. and she blatantly says i am lyingthe manager then comes and the story gets told to him and i say the same thing to him and this cashier interupts and accuse me o lying, she was so rude i tell the manager this as well and i ask him why is it ok for her to treat customers the way she does? and he just says ********** ********** 660 will sort it out later. with no change and her still in possession of the R10 I took my things and left.</p> <p>This is not how you treat customers I am really not happy about this service. As this should have been resolved with me there and then. They need to train their staff on how to deal with customers as this is important.</p>