Poor service

Hi i experienced the baddest service from burger king Cape Gate branch on Saturday afternoon on the 02/03/2019 made an order just to discover that the cooldrink machine had no ice in it the was no indecation of any signs that warn you that theres no ice in the machine after pooring my family's drinks my kids said daddy theres no gas in the drinks and its warm i then went to tje counter and ask whats happening with the ice story the guy that made the chips guy shouted and said someone went to go buy ice at checkers my kids was nagging and i went to the cashier and requested to have a refund because i belief that i have paid for a meal including cooldrinks the manager came from the side and refunded me without asking why i was requesting a refund she knew what it was about and i think she couldve handled it better by warning the people before time of the problem my order number is as follow 3435 and my contact number ********** 421