Poor service

Burger King – False Advertising and Absolutely Disappointing Service

Is this honestly the standard of service Burger King considers acceptable?

On Saturday, we visited your restaurant and waited 30 MINUTES for a Fusion ice cream. Thirty minutes for an ice cream! Absolutely ridiculous.

Today, we returned because the children wanted the advertised Hello Kitty meals, specifically because of the Hello Kitty boxes the food comes in.

Only to be told that the Hello Kitty boxes were out of stock.

Yet the promotion is STILL being advertised! Nowhere does it indicate that the Hello Kitty packaging is unavailable.

Why continue advertising a promotion when you cannot even provide the packaging that makes it special? Customers are left disappointed, children get their hopes up, and we waste our time and money travelling to your restaurant.

And let's not forget Saturday's ridiculous 30-minute wait for a Fusion ice cream.

Is this what Burger King considers acceptable customer service?

Your advertising promises one thing, but the actual experience is completely different. Between absurd waiting times and advertised promotions that are unavailable, this is becoming an absolute joke.

Burger King, you need to seriously reconsider your customer service, stock management, and advertising practices.

Customers deserve better than empty promises and wasted time.