AM
Agisanang M

1 reviews | Active since Apr 2021

12 Apr 2025, 16:11

Poor customer service

Unfortunately, my recent visit to this Burger King location left much to be desired. The staff seemed overwhelmed and inattentive, resulting in painfully slow service. Despite dining in, there was no effort to assist seated customers—I had to repeatedly walk up to the counter to collect my order and request missing items they’d forgotten to include (like sauces and napkins). Worse, the dismissive attitude from some team members made the experience feel unwelcoming. While the food itself was standard, the lack of basic hospitality and disorganized service overshadowed it entirely. For a franchise known for efficiency, this location needs serious improvement in training and customer care. I’ll opt for takeout elsewhere next time.

0
Replies (1)
Burger King South Africa
Burger King South Africa's reply16 Apr 2025, 09:23
Official
Hi there,

Thank you for your feedback. We sincerely apologize for the experience you had with our Keywest branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we always provide exceptional service to our guests.  We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.