Poor customer service

I know this is not ALL the Burger King's in South Africa, but it seems like there is a problem in Brakpan......specifically Carnival Mall. I have only been there a few times since they firs opened, but I am surely not going back again. If there is not something short (which they did not ring up, because they did not hear properly and was not sure - after you repeated the order twice and they confirmed it) then it is something you did not even order, because they don't have exactly what you have ordered. It seems like the problem is with Brakpan, because all the take-out places have issues/problems in getting orders correctly. However, Burger King at East Rand Mall is TOPS!! Excellent service, friendly and professional staff.......what a pleasure and I will drive all the way there (approx 20km) to get what I need instead of going to Carnival Mall's outlet.