Poor communication and bad service at point of sale

On 20 May, I visited Burger King at Mall of Africa and was immediately interested in the Star Wars Meal promotion. I placed my order using the self-service kiosk and selected the Grogu mug as my collectible.

After proceeding to the till, I was informed that the mugs had been sold out for approximately two months, and that this was supposedly indicated on the ordering system. However, when I reviewed the ordering process, I found that this information only appears after several minutes of promotional content, rather than being clearly visible at the point of selection.

My concern is that there was no clear physical signage indicating that the mugs were unavailable, and the kiosk did not disable or grey out the option. As a result, customers are still able to select an item that is not in stock, which is misleading and confusing.

In addition, I was told that I should have known the mugs were unavailable, despite this being my first time encountering the promotion. When I requested a refund for only the collectible, the entire meal was refunded instead, even though I still wanted the food. This left me feeling that there was limited effort to clarify or preserve the remainder of my order