Poor Client facing staff

<p>So yesterday at about 8.30pm last night i go to the drive through at roodepoort burger king, there was some confusion about what i wanted so it took a little longer than normal to confirm my order. As i get to the pay station i am met by Gugu, i took a few seconds longer to pay than usual as i was waiting for my friend to give me the money and Gugu said arent you gona pay. With absolute shock i looked at her and asked is there a manager on duty and she said yes and she even offered to call the manager which she did(can you beleive the cheek of Gugu she was so rude even offering to call the manager like she wont get reprimanded). She called the manager and i voiced my dissatisfaction, after having received my food i was so angry i could not even enjoy my food so i went back inside the store to speak to the manager and to make sure i spoke to the correct person i could report. I was greeted by Xoli was was the actual manager and not this other person whom Gugu initially called, so does Gugu take me for a fool to do this, so i spoke to Xoli and told her what happened. Guys let me be frank here i am so mad that these are the staff you employ, i love burger king and before this incident i bought the same burgers just 30 minutes before and greeted by a different person who faced with the same scenario and she was not rude so why does burger king employ client facing staff who are so rude, depending on what your response is i am even going to pay for this compaint hundreds or even thousands of rands to promote this story of mine because never in my life have i had such a terrible experience. I will be satisfied if Gugu receives a warning and i will love burger king again and if not i will not vever support burger king and i am a platinum client who will promote this story amongst my facebook friends who are like minded platinum clients too. I await your response.</p>