1 reviews | Active since Sept 2016
Poor, *********** and Pathetic Service at Burger Kind Carnival Mall
Pathetic and Poor Service received from Burger Kind Carnival Mall, I bought take aways over R800.00 of value. 1st Counter where i ordered, the lady did not add all to the order that i wanted, 2nd Counter where i needed to pay, they needed to delete my whole order and re-order everything. When i wanted to Pay they said it is over R900, so i told them it is impossible, they repeated the order, and the order was wrong again, then i wanted to cancel my order to due the fact that they cannot even get the order right the 2nd time, then the lady said, i cannot cancel it, because they already made the food, so i was obligated to pay for it, even with the bad service. 3rd counter where i received the food, they packed the order and handed it to me, i thought let me just check my order, and realised that my full order is not there. So they needed to make the other food and i waited in this whole process a half an hour for everything. I am so so so disappointed, after spending so much money, because my kids love Burger king, the food was cold, the chips was not even soft deep fried. I would like to get feedback in regards with this complaint. My contact number is ***. I have the receipt for this purchase as well, 29 June @ 13:18pm. Number of receipt is 1717 - Person that assisted me was Nonkululeko.
We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
