JS
Julian S
1 reviews | Active since May 2022
12 Mar 2025, 09:56
Pay for food you do not receive
I send an email to this business. It happened more then ones. They did not put all my food in the bag but I paid for everything. They did get back to me. I even send them the slip. Customers must check if their orders are correct for what they pay. It was at the Strand branch. Western Cape.
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Burger King South Africa's replyOfficial
17 Apr 2025, 10:02 Hi there,
Thank you for your feedback. We sincerely apologize for the service you received at our Strand branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we meet these goals. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
Thank you for your feedback. We sincerely apologize for the service you received at our Strand branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we meet these goals. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
Burger King South Africa's reply17 Apr 2025, 10:02
Official
Hi there,
Thank you for your feedback. We sincerely apologize for the service you received at our Strand branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we meet these goals. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
Thank you for your feedback. We sincerely apologize for the service you received at our Strand branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we meet these goals. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.