PPACN
Paw Prints Animal Charity NPC
1 reviews | Active since Feb 2025
01 Aug 2025, 16:35
Pathetic Service left me fuming mad
Asked for 2 Kiddies Cheese Burgers, never mentioned King Value, get to pay and hand in my R50 voucher, told I must pay R169.00. I was like “WHAT? Are you insane?”. Was told it was “King Value Meal” to which I reiterated that I asked for 2 Kiddies Cheeseburgers and my witness in the vehicle backed me up. I said I was not going to pay that for 2 small children so could she correct the order which she did but then she told me I had lost my R50.00 deduction which has me steaming mad, then to make it worse my grandchildren spat the burgers out saying “it’s ‘orrible”. This is the last time I will ever go near a Burger King again, it’s definitely MacDonalds from now on.
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Replies (1)Burger King South Africa's replyOfficial
07 Aug 2025, 19:42Hi there,
We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
Burger King South Africa's reply07 Aug 2025, 19:42
Official
Hi there,
We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
We would like to sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
