Pathetic service from Burger King Castle Gate, Waterkloof Ridge - Pretoria

Good day. I sent this email to Burger King SA early 6 October 2022 - it is Monday 10 October 2022 and I am still waiting for a reply...

"I want to lodge an official complaint about your branch situated on the corner of Van Ryneveld Avenue and Solomon Mahlangu Road, Castle Gate Lifestyle Centre, Waterkloof Ridge, Pretoria.

Yesterday, Wednesday 5 Oct 2022 at 17:15 I arrived at the said Burger King restaurant. Crates in the road were blocking the entrance to the parking in front of the restaurant - however, the door to the restaurant was open. I parked my vehicle in front of the KFC and walked to Burger King. Upon entering, the staff was standing around inside. I went up to the counter asking whether they were open and if I could place my order.

A staff member said they are not open as there is a problem with the siren and the temperature inside the restaurant. By this time other customers were also entering. I turned around and left - outside customers asked me if I knew what the problem was. I explained to them - one lady said they were having load shedding at their house and now Burger King are unable to assist with takeaways.

We do Burger King takeaways every Wednesday night (for the Whopper Special). The second issue I have is that for at least the past two months this specific Burger King doesn't have mayonnaise sauce sachets. For the past 2 weeks they don't even have ketchup sachets. When I enquired about it last week I was told they can give me ketchup on the lid of a cold drink cup... what the hell???? How unprofessional is that to even suggest that to a customer.

I am extremely annoyed at this stage with this Burger King branch. One of your core values is customer satisfaction but given my complaint today you are missing the mark.

Regards, Pieter Wasserman."