PATHETIC SERVICE FROM BURGER KING

I received a Burger King coupon via sms to the value of R70. Sms reads : Dear BK Guest. You have R70.00 value to spend at any BK. wiCode ***. Expires: 2023/02/31. I used part of the voucher on the 18/01/2023 to make a purchase for R30 at Burger King Gateway. I was not informed by the cashier that this voucher was a one time use. I returned today to Burger King Gateway and am being told by the manager the voucher was a one time use and that nothing can be done. I showed the sms and asked where does it state T's and C's and that this is a one time use as there is still a balance on the voucher. They were very unhelpful and just responded by telling me theres nothing they can do. How can a voucher with a balance become unusable! This has a rand value attached to it and money does not expire!!! You should let your managers override your system in such instances as this is not the customers problem but yours!

Burger king also has the win with X marks the drop feature. I keep earning prizes but am unable to reveal and redeem them. I contacted the customer care department and they were unable to assist. They asked me to log a ticket which i did and received this via email: Burger King Customer Care Case BK-67824-T4L4K8 has been logged CRM:***. I did this on the 19/12/2022 and am still waiting for assistance. Utterly disappionted with the pathetic service received. I was a daily customer but now I will be taking my business else where!