1 reviews | Active since Mar 2011
Pathetic service Byls Bridge Burger King
If I could give a negative review I would. The Burger King at Byls bridge in Pretoria gives the most patheitic service I have experienced in many many years. Today I waited in the drive through for 30 minutes I actually called them from the drive through to find out what was actually wrong. I was given a non-descriptive excuse and an apology. When I got to the window to pay tgey did not have my order. I asked the lady.to look on her system and I was told she does not know because she has a lot of orders. I left and went to Buy sushy as I always get good service. I did try to call afterward but all my calls was ignored. Please don't you want to close this branch? Its better than messing your clients like this.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.