GC
Gaynor C

1 reviews | Active since Mar 2015

26 May 2025, 11:16

Paarl Burger King Selling Mayo Sache at R1 per sache

on 17 May 2025 my slip number was 994, i ordered 2 whopper meals and two cones. I asked the person at the till if they have mayo in stock and he said yes. Withmy food i received 2 sachets of mayo and when i sent my son to ask for 2 more the lady told him it costs R1 per sache after the two we received for free. I sent my child to the till with a R20 for the 2 extra sache we wanted and the manager sent me 4 free saches, after i asked for a slip. By this time by sons food wa cold and our experienced damaged because i took my son there as a celebratory lunch for something he accomplished. I even had to buy him a top to wear to this, we left becaue i spilled some of my cooldrink on my fries and didnt want to ask them for help nor did we collect the ice creams we bought. The mayo is not for sale as R1 per sache and im not sure what they would have done with the money. I will never go there again, my son cried when we got home because of the bad experience and the celebration we wanted was ruined.

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Replies (1)
Burger King South Africa
Burger King South Africa's reply02 Jun 2025, 11:46
Official
Hi there,

Thank you for sharing your feedback. At Burger King, we always aim to let our guests "Have It Your Way", and that includes the condiments you love. We're pleased to offer one complimentary mayo and ketchup sachet with every meal.

Due to the growing popularity of these condiments, and because our mayo is imported (as local suppliers are currently unable to meet our requirements), we have introduced a small R1 fee for each additional mayo sachet requested.

This adjustment allows us to continue delivering the creamy, delicious quality you’ve come to enjoy, while ensuring every guest receives a fair experience.

We truly appreciate your understanding and thank you for being a valued Burger King guest.