ZG
Zenobia G
1 reviews | Active since Dec 2017
04 Jan 2026, 20:21
NOT ICED COFFEE AT ALL
If only there was an option for no stars. We ordered 5 iced coffees for delivery. Never in my life have I tasted much horrible iced coffee. It's nothing but ice cold bitter coffee. When we called to complain the manager said the driver forgot the sugar and they make the iced coffee that way because to cater to everyone's taste. What they sell is not iced coffee. You don't make bitter coffee wait for it to get cold add ice and then hope putting sugar in is going to help. This is revolting and gives burger king a very bad name!
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Burger King South Africa's replyOfficial
06 Mar 2026, 13:31Hello Zenobia,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please note that for orders placed through one of the delivery companies, the process is that the delivery company takes care of all the complaints according to their complaint's resolution procedures. That is the agreement that the delivery companies have with BURGER KING®. We apologize for any inconvenience caused.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please note that for orders placed through one of the delivery companies, the process is that the delivery company takes care of all the complaints according to their complaint's resolution procedures. That is the agreement that the delivery companies have with BURGER KING®. We apologize for any inconvenience caused.
Burger King South Africa's reply06 Mar 2026, 13:31
Official
Hello Zenobia,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please note that for orders placed through one of the delivery companies, the process is that the delivery company takes care of all the complaints according to their complaint's resolution procedures. That is the agreement that the delivery companies have with BURGER KING®. We apologize for any inconvenience caused.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please note that for orders placed through one of the delivery companies, the process is that the delivery company takes care of all the complaints according to their complaint's resolution procedures. That is the agreement that the delivery companies have with BURGER KING®. We apologize for any inconvenience caused.