Not Burger King..but Burger "Lackey"

<p>We visited the Umhlanga franchise on 30 June 2017. The staff were busy with phone-in orders and practically ignored the customers. During this wait I felt obliged to clean the soda fountain as I felt embarrassed on behalf of the franchisor. After an eternity we receive our order....I think sawdust is tastier as the burgers had a very very small amount of sauce only in the middle. Chips were salty....maybe to compliment the salty sea.</p> <p>I complained to Reuven , the very lethargic manager...Must have been tired from all the energetic customer-service. Pointed out to him that the shop was DIRTY! </p> <p>Phoned customer service and was promised a speedy response which came on Saturday. Offered a very generous sponsored return visit to the Umhlanga store which I couldn't accept as we had left to return to Johannesburg.</p> <p>The agent said he "chat to the team" and would respond. ..well that didn't happen. I suggest maybe to busy handling other issues. I phoned a couple of days later, and was told that the agent would respond in 20 minutes after she followed-up.</p> <p>I forgot to ask how many 20 minutes.</p> <p>I phoned again around 13h15 today (now just for entertainment value as Burger King clearly doesn't want my future business) and asked for a response before 16h00...Luanda promised a response....hmmmmm, still waiting Burger "king"...now a Burger Lackey. You won't be getting any of my money again!</p>