Non existing service and total chaos at Birchleigh-Norths Burger King

What a frustrating, unpleasant and absolute time wasting experience!! I've now bought 3 times from the our Burger King in Birchleigh-North. The first time I've waited approximately 30 min at the drive through in the extreme heat to get to the window to make a payment just to find out that the card machine is not working and that I need to withdraw money first and then go back inside and order again. I was really unhappy and when I went inside the lady asked me if I wouldn't like to pay with a card. I told her about my ordeal.She then said no all the pay points are in order. The second time I also waited 20min through drive through as there was some delay with the fries. Today I went and bought inside instead of making use of the drive through in the hope that it would avoid the above mentioned issues. I once again waited for 20-30 minutes while they werent busy inside. When I enquired why I'm still waiting they said no the ice cream machine is having some issues and therefor the ice cream isn't ready yet. Why didn't they mention this when I placed my order. I and most of the community member are busy individuals and can't afford to waste so much valuable time. Before this branch opened I used to buy from the Boksburg branch and always had great service. They are definitely not capable to manage the store and will be losing LOTS of clients if they continue with this. It's unacceptable!!!