No customer service from Head Office

Burger King Head Office received my complaint and requested personal information before they would process the complaint. After I provided the requested information, they closed the ticket and did not provide a response.

The service at Norwood Mall branch has been ***** over the last few months. They don't follow standard protocol in the drive-through and I've received a few burgers that sat in the warmer for so long that the bun burnt into the packaging and even the tomato started to fry.