No customer service exists with this brand!!!!

With the opening of two new stores around me I was excited. However that excitement has been taken away. Jabulani Mall store. Store looks great however service took too long. Our orders including others went over an hour to receive.

Again last night I decided to order via the Mr D app. Worst decision ever. Protea Glen store Left me so disappointed. Firstly there was no update on the app. But biggest issue now is that my order arrived 38 min later than the estimated delivery time. Considering that I placed the order at 20:03 and received it at 21:32 Upon receiving it I realized that what was advertised as an image of a burger, chips and a Pepsi isn’t what I was receiving. Comparing it in cost to what the others had ordered, since they received all three items. The issue here is that that specific order showed me three items and I only receive a burger is deceiving. False advertising to get customers to buy into a meal is not ideal.

Your customer service is lacking in so many ways from the store to the online platforms. Getting an automated response and not actually getting someone to speak to since the first complaint 3 weeks ago. Is appalling.

Clearly you’re not so big on service but big on getting items sold incorrectly.

Never again! There are so many options which offer much better service and food. Loyalty is the prize here. Sadly you’re not interested in that.