LJ
Lt J

1 reviews | Active since Jan 2015

21 May 2024, 11:58

My replacement order was wrong.

It's taken me some time to bring this up as I didnt want to ever contact or support Burger King ever again. Someone called me from head office to ask me if they can close my case. I told them that I haven't gone to the shop to collect my order so they cant close it but they said they can and I can still collect my order which I did. The thing was the order I collected because of my complaint was WRONG. I was told that I would get a quadruple XL Burger as I asked for it and the staff had no idea what I was talking about. When I went to collect it AFTER the lady said I would receive a quadruple XL burger, I recieved a double burger. I just wanted to inform you now as it's been boiling up for ages. I wont be going to Pavilion Burger King as it's too far out of my way and because of the service I received. I wanted to buy 2 x quadruple XL burgers but as the woman had no idea what I was talking about I had to buy 2 x extra long chilli cheese. She told me to come back and receive the order I wanted but all I got was 1 x double burger. I never wanted that. I was so upset when I got back to the office to find out the replacement order was wrong. I'm tired if it now.

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Replies (1)
LJ
Lt J's update23 May 2024, 13:04
Reviewer Update
Since I reported my messed up meal, NO ONE has gotten back to me. They opened a case but nothing has been mentioned after that. Just being ignored by customer care. Waste of time buying from them as no one cares if a problem happens by the looks of it.