TG
Talitha G
1 reviews | Active since Nov 2025
03 Jan 2026, 13:10
Mouldy buns surged with humiliation
I went to panorama shopping centre today with my kids. It is one of the newest burgerkings in my area so I thought to try it out. All burger buns had mould on the underneath. When I called the manager Phumzile to show here they prepared new burgers. Never ever went from hungry to nauseous so quickly. To top it off the staff kept pointing and making my kids and myself feel some sort of bad for highlighting this. Don’t think it’s at all fair to pay for a decent meal and come out feeling humiliated for showing an obvious problem.
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Talitha G's updateReviewer Update
12 Jan 2026, 13:11I received a email from Sihle Ntanjana | Burger King CX Team. I think customer service and customer care are a thing of the past. After sending all the information and slips and still asked what is already contained on my communication to them. They merely do tick box events. Just reply or respond for the sake. I’m definitely no longer a client to Burger King. Sell mouldy buns and treat customers rudely for raising concerns and also just email as a tick box when clients raise poor service. Horrible pathetic service Burger King
TG
Talitha G's update12 Jan 2026, 13:11
Reviewer Update
I received a email from Sihle Ntanjana | Burger King CX Team. I think customer service and customer care are a thing of the past. After sending all the information and slips and still asked what is already contained on my communication to them. They merely do tick box events. Just reply or respond for the sake. I’m definitely no longer a client to Burger King. Sell mouldy buns and treat customers rudely for raising concerns and also just email as a tick box when clients raise poor service. Horrible pathetic service Burger King