DM
Daisy M
1 reviews | Active since Jul 2021
28 Feb 2025, 16:20
Missing order items
I had a bad experience with Burgerking mams mall for the second time….I ordered 4 whoopers and double cheeseburger for my child and left without checking my items when i got home I realized that one burger is missing and I called the store and they asked for order number and said they’ll get back to me and never got back to me. I called their customer complaint services and they did not resolve my matter. People in that restaurant are deliberately *****ing food from customers and refusing to refund or replace missing items
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Burger King South Africa's replyOfficial
17 Apr 2025, 12:10Hi there,
Thank you for your feedback. We sincerely apologize for the experience you had at our Mams mall branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we always provide exceptional service to our guests. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
Thank you for your feedback. We sincerely apologize for the experience you had at our Mams mall branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we always provide exceptional service to our guests. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
Burger King South Africa's reply17 Apr 2025, 12:10
Official
Hi there,
Thank you for your feedback. We sincerely apologize for the experience you had at our Mams mall branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we always provide exceptional service to our guests. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
Thank you for your feedback. We sincerely apologize for the experience you had at our Mams mall branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we always provide exceptional service to our guests. We will share this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.