irate customer

From: Cassandra-Lee Clark Sent: Tuesday, October 16, 2018 12:51 PM To: Cassandra-Lee Clarke; ********** Subject: Re: Disappointment !

Rather sad that i get no reply , is this how you treat your customers ?

surely you should treat your customers better than this.

not replying to a complaint of an unsatisfied customer.

time to go public then

From: Cassandra-Lee Clarke Sent: Thursday, October 4, 2018 12:59 PM To: ********** Subject: Disappointment ! Good day .

Hope your day is going much better than mine is.

Today I decided I would try Burger King because of all the rage . so I went to the one in Port Elizabeth and well not exactly something boast about that’s for sure.

I went with one of my friends and we waited for a good 5 mins before getting served . there are 2 tills in the shop and no tellers were by the tills ,they were walking around the shop, eventually we got help . I ordered a king value meal and the special on the app ( oh was that a disaster and a half ) the boerewors burger , chips and milk tart milkshake. So after asking for help with app I was told they just started using the app they don’t know how work I must figure it out ( wow talk about customer service). We did the drink fountain no ice in the fountain either .

My friend got his order before me . and serval people got their orders before me as well ( and these where big orders mind you). I went to the counter and asked them how much longer is my order going to be , they looked very confused when I showed them my slip and I got told “ oh it was released into the link system” – ahhhhhh excuse me ???? – so after 27 Minutes I eventually got my order.

So much for a good experience .