JM
Joy M

1 reviews | Active since Jul 2019

28 Jan 2026, 15:04

Horrible Service Burger King Bryanston

Horrible service from Burger King Bryanston. I ordered lunch at 12:00 PM on 28 January and waited two hours, only for the delivery driver to inform me that nothing was happening at the store. It was not a busy day, so there was no valid reason for the delay.

I tried calling the contact number four times, but no one answered. I eventually drove to the store, where I was told that my food was only ready then—2 hours and 10 minutes after placing the order.

To make matters worse, the food was dry, cold, and tasted as though it had been cooked in old, unchanged oil. All drinks were just flat

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Replies (1)
Burger King South Africa
Burger King South Africa's reply06 Mar 2026, 13:59
Official
Hello Joy,

I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.