Horrible service at Burger King Paarl

I would actually want to be able to place a minus amount of stars here. On Saturday we bought food for the kids. The lady at the drive-through was extremely rude and failed to understand anything being said. Needless to say, when they opened their food at home, the order was incorrect. The phone lines doesn't work (yes, I tried phoning Sat, Sun and today). I reviewed them on their website, sent an email to customer care with photo's of proof and STILL have had no reaction.