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ENRICO T
1 reviews | Active since Sept 2011
23 May 2025, 14:26
Horrible Manager at Burger King Bluedowns asking R1 for Sauce
Hi good day hope you good? I would like to bring to your attention that I had a Unpleasant experience at the Bluedowns branch yesterday.....we waited long for our order and shop was not even busy ... when we received our order we only got 1 packet of tomoto sauce...then I asked for more sauce the Manager wants to charge me R1 for sauce and at the same time staff and friends of her are having unlimited drinks while we waiting for our order....I did not want to get upset at the time otherwise I was going to spoil the outing....I spent R130 and get asked to pay for sauce is unacceptable...Mac Donald's have sauce on tap and not a problem with them.
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Replies (1)
Burger King South Africa's replyOfficial
02 Jun 2025, 11:58Hi there,
Thank you for sharing your feedback. At Burger King, we always aim to let our guests "Have It Your Way", and that includes the condiments you love. We're pleased to offer one complimentary mayo and ketchup sachet with every meal.
Due to the growing popularity of these condiments, and because our mayo is imported (as local suppliers are currently unable to meet our requirements), we have introduced a small R1 fee for each additional mayo sachet requested.
This adjustment allows us to continue delivering the creamy, delicious quality you’ve come to enjoy, while ensuring every guest receives a fair experience.
We truly appreciate your understanding and thank you for being a valued Burger King guest.
Thank you for sharing your feedback. At Burger King, we always aim to let our guests "Have It Your Way", and that includes the condiments you love. We're pleased to offer one complimentary mayo and ketchup sachet with every meal.
Due to the growing popularity of these condiments, and because our mayo is imported (as local suppliers are currently unable to meet our requirements), we have introduced a small R1 fee for each additional mayo sachet requested.
This adjustment allows us to continue delivering the creamy, delicious quality you’ve come to enjoy, while ensuring every guest receives a fair experience.
We truly appreciate your understanding and thank you for being a valued Burger King guest.
Burger King South Africa's reply02 Jun 2025, 11:58
Official
Hi there,
Thank you for sharing your feedback. At Burger King, we always aim to let our guests "Have It Your Way", and that includes the condiments you love. We're pleased to offer one complimentary mayo and ketchup sachet with every meal.
Due to the growing popularity of these condiments, and because our mayo is imported (as local suppliers are currently unable to meet our requirements), we have introduced a small R1 fee for each additional mayo sachet requested.
This adjustment allows us to continue delivering the creamy, delicious quality you’ve come to enjoy, while ensuring every guest receives a fair experience.
We truly appreciate your understanding and thank you for being a valued Burger King guest.
Thank you for sharing your feedback. At Burger King, we always aim to let our guests "Have It Your Way", and that includes the condiments you love. We're pleased to offer one complimentary mayo and ketchup sachet with every meal.
Due to the growing popularity of these condiments, and because our mayo is imported (as local suppliers are currently unable to meet our requirements), we have introduced a small R1 fee for each additional mayo sachet requested.
This adjustment allows us to continue delivering the creamy, delicious quality you’ve come to enjoy, while ensuring every guest receives a fair experience.
We truly appreciate your understanding and thank you for being a valued Burger King guest.