Horrible Manager

We were so unhappy with the service we got at Jackal Creek Corner on 1 March 2023 after 9:30pm. For a fairly new establishment, a few staff members there clearly dont understand customer service whatsoever.

Firstly the drive through lady spoke so ********ly and immaturely with a very bad attitude when we enquired about how they didn't have a specific meal that we wanted because they had ran out hamburger patties. She boldly states she was “just an employee” when asked regarding possible substitutes, that we ended up parking and walking in because we just failed to understand why she was giving us such a bad attitude for no reason. When we get there, we request for the manager,Feziswa, who honestly just made things 10 times worst. I have never seen such poor leadership and problem solving skills in my life. When we addressed the attitude problem with the lady from the drive through(cant recall her name), she took it as some sort of joke with her staff member, it was honestly so puzzling to watch.

Secondly, it was extremely embarrassing how poorly she handled our dissatisfaction and request for possible substitution options for the meal, especially when she ended up enquiring from a junior crew member(Itumeleng) for a assistance with the system…a whole manager didnt even know the system! Her attitude towards us was so appalling…she hardly even gave us a chance to finish our sentence because she would end up talking over us and constantly arguing that she failed to even listen to understand but instead listened to respond without understanding. And to top it off, she ended up even tearing the slip because she wouldnt let it go when my partner requested her to give it back and held on to it even though we asked her more than once to let it go. This can be verified on footage to prove it.

Thirdly, we bump into our friends there, who had coincidently ordered the exact same meal we wanted to order, before we even got there. Slindile, a team member handled the error by offering a substitute meal after discovering it, trying to resolve the situation, but Feziswa jumped in to discipline her so rudely by telling her that whatever she was substituting, she would be paying for considering she had not asked her as the manager for approval. Sindile tried to explain to her what exactly had happened because she clearly didnt understand it, but Feziswa didnt even give her chance at all. We watched her mistreat and abuse her power towards Slindile that when she did a similar mistake on our order, I asked who would be paying for her mistake since she was so quick to threaten and condemn Silindile over her small error that she managed to even resolve amicably with the customer.

Lastly, as we had requested for substitutions for the food so we could atleast get a meal similar to what we want, we requested for 2 additional patties at an additional price, Feziswa adds 3 patties, whereby 1 cost more that the other 2, which proves yet again that she did not listen.

Now, my biggest question that I posed to Itumeleng, who was pleasant and tried to calmly assist as best as she could (she definitely deserves a promotion to be the manager because she clearly knows the job better), couldnt even explain what exactly the charge was for. I literally cant stop questioning what criteria was used to appoint a manager who literally portrayed poor people skills towards her staff and towards customers.

Burger King, how do consider buying from you when we are treated like this?? Please check your footage above the cashier area to verify all this if you dont believe me!