1 reviews | Active since Mar 2018
FROM GO TO,TO NO MORE.
From my go to pkace has become,my not to go to place. I visited Burger King Cape Gate on Saturday 1 March 2025. This was me and my grandson's go to place afyer school,when he was at primary school. Now that he finishes high school i just felt to take him to our hide out. It qas the biggest mistake. The new staff are so unfriendly,the service far below the standard that made us keep on coming back. We qaited ages just to reach the counter to place our order. Only 2 tills were in use,while there are 3 tills availible. My cool drink was flat,the lady in frobt of me complained about ger hot pepsi. When she recieved het order it was wrong. The manner in which the server corrected her order,put me off,for unforming her that my cooldrink was flat. The cook came in yo start his shift,put on his appron,walked into the kitchen,pass a wash basin to his station. This really through me totally off. The staff communicating in a Nguni language,while the clients are representing the divercity of our country' population. It was also apparent tgat tgere is not a presentation of the divecity of the workforce. That leaves a bad taste within Cape Town,where respect for culture,religion and human kind are of the highest level,must encounter this kind of foreign base companies,not reflecting divercity,speaks volumes.My consern is not against Burger King as a whole,but to the Cape Gate outlet
We sincerely apologize for the experience you had with our Cape Gate branch. We can assure you that this is not the level of service we wish to provide to our guests. Thank you for bringing this up to our attention, we really appreciate it. We value your feedback to ensure that we always provide exceptional service to our guests. We have shared this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
We sincerely apologize for the experience you had with our Cape Gate branch. We can assure you that this is not the level of service we wish to provide to our guests. Thank you for bringing this up to our attention, we really appreciate it. We value your feedback to ensure that we always provide exceptional service to our guests. We have shared this with our team and relevant district manager so they can look into this matter to ensure that this does not happen again.
