From bad service to good service

Good day

To whom it may concern

This is Hloni, I made an order on the Mr delivery app, ordering food from Burger King Park Station in the early morning(about 09:30). I ordered four burgers with chips and drinks, unfortunately on delivery one of the burgers was missing and I was very upset...I called in directly to Burger King Park Station and in my state of anger I was very rude to the lady who answered the phone...I felt like she was not listening to me because I was telling her that a bigger was missing and it seemed like she was more concerned with telling me that she did pack all the relevant items that were ordered. Despite who's mistake it was regarding the missing burger Iam not proud of how I conducted myself towards the lady and would like to apologize to her and the establishment. She did call back and she communicated with Mr delivery to make sure that the burger was then sent and delivered to me and my family. Iam very greatful and thankful that she still kept her cool and gave me great service even though I was not deserving of it. I wish her nothing but the best in this life and hope that Burger King will continue to promote this type of service in all their franchises. Unfortunately Iam very busy and was not able to call back or get her name to apologize directly and thank her for her phenomenal service and composure. The order number was (#DFD***) on the Mr delivery app. Thank you again sis wami...