Food Poisoning

kopano mphuthi <***> Attachments 10:01 AM (1 minute ago) to customercare

Good day,

I bought one mix and match deal last month on a Sunday afternoon for me and my husband at the Princess Crossing Burger King. After we ate the food we didn't feel well at all. My Husband had a running tummy throughout the night, and I was vomiting due to the meal that we had purchased from Burger King.

How I know that it was the Burger King meal that made us sick is because that was the only meal we had for that day after a long day at church.

I called the store and store and spoke to the manger, who advised that he could not help as I had no Doctors note or letter to prove that it was the Burger King meal that made us sick throughout the night.

I explained to the manager that I was sure, as this was not the first time I would be having issues at this branch. I further explained that I once bought food from them for my Family and kids meals had rotten lettuce inside and I had to return the food. The manager then, was helpful, refunded the my money, as he could see that the lettuce rotten wrong, and that they had put our lives in danger.

Yesterday afternoon, I thought we should give Burger King Princess Crossing a chance this time around, and just maybe, the experience will not be the same. Boy, was I wrong! None of us slept. We bought to mix and match meals and this time around, we had a visitor at our place.

The three of us did not sleep. We all ate the same thing, and we still had the same experience. None of us slept, My Husband and the Visitor had running stomachs and I was vomiting again. I am just so disappointed, and defeated by the fact that we were sold poison in the form of burgers. I am not sure if the Princess Crossing Branch is doing something wrong, as all the food from other branches has not made us sick in the past.

We have gone to the store this morning and they have advised that this is beyond their control and they are not willing to assist or listen to us as the first line of customer service. The customer service at this branch is just bad, the staff are not willing to assist and imply in their response to the complaint that we are making this up.

I don't know if you guys can assist as this is really horrible customer service. We have basically paid for food that has done nothing but make us sick. Imagine if you were a customer in my shoes, being told that you need to pay a consultation fee of R 450.00 to a Doctor to prove that indeed it was the meal that you bought that made you sick, and having the staff treat you like a con artist.

I have never been so humiliated after a long and restless night of running up and down to the lavatory.

Kindly let me know how this can be resolved, urgently.