Extremely Disappointing Experience at Burger King Meadowdale

⭐ 2 Stars

I visited Burger King Meadowdale on Monday, 1 December 2025 and had one of the most frustrating customer service experiences I’ve ever encountered. I placed an order using their self-service kiosk, the payment went through, but the machine failed to print my receipt. I immediately informed the manager on duty, who assured me that the money would be reversed within 30 minutes, which never happened.

Because I was hungry and trusted their service, I placed the same order at the counter and paid again. After waiting 15 minutes, I finally received my food, only to find out later at the office that the wings were burnt instead of the crispy version I requested and were excessively salty. The Long Chicken sandwich/burger didn’t taste great either.

Thirty minutes passed with no refund. The following day, still no refund. On 3 December, I called the store and was told to come in. When I arrived, they asked for a printed bank statement, meaning I had to incur bank charges for an error that wasn’t mine. I refused and showed them my banking app instead. After unnecessary back-and-forth involving multiple staff members, they eventually accepted it and confirmed that I didn't receive any refund on my side.

Another staff member then printed internal evidence showing that a reversal was supposedly processed, but again, nothing reflected in my bank. I had to insist that they call their bank and after more delays, their bank confirmed that I was in fact charged twice on Monday and should have received my meal from the kiosk transaction.

Instead of resolving the matter immediately, I waited another 15 minutes while they disappeared to “discuss” the issue, only to come back still trying to convince me there was nothing they could do. They finally called the manager who worked on Monday, and only then did they acknowledge that they owed me either a refund or a meal.

By this time, after an hour and a half of back-and-forth, I no longer wanted their food which I was willing to opt for upon arriving there for my refund. I asked for my refund, which I finally received and requested a cup for a drink. They felt so petty they gave me the smallest cup they could find but at that point I just needed something to drink.

Overall, this was a terrible experience, marked by poor service, lack of accountability, and unnecessary inconvenience on my part. I am disappointed and rating this visit 2 stars.