Extremely Disappointed with Service and Attitude

Extremely Disappointed with Service and Attitude

I recently visited the Burger King Cape Gate Drive-Thru and ordered 4 burgers and 4 fries (3 chilli cheese and 1 normal). I asked to use my app and was told that the app fries couldn’t be changed — which I accepted — and even paid extra to make sure everything was correct.

When I got home, I discovered the normal fries were missing. I immediately called the store, and the manager told me to come collect it. Not even 10 minutes later, she called back claiming she checked the footage and insisted I did receive the fries.

So basically, I’m being told I’m lying — over one portion of fries? That’s completely unacceptable. Instead of resolving the issue professionally, I was met with arrogance and a complete lack of customer care. No apology, no offer to make it right — just an accusation and dismissal.

For a brand like Burger King, this kind of customer treatment is shocking. Mistakes happen — own them and fix them. Sadly, I won’t be returning to this branch.