Don't bother

I have contacted burger king twice with regards to appalling service. The first instance was with regards to the noise that was make by staff in the restaurant, the lady who took my details could not believe the volume as she was having difficulty hearing me over the phone due to the noise The second was being ignored in another store while trying to order. Second case opened. On the 27th. I received a standard note asking for details that I had already given and my phone number. I rep**** back that I would prefer to be contacted via email as it is more convenient for me. To date no response from the first complaint. I then decided to call customer care again today to enquire why I have not been contacted. The second case has now been closed as the store has no access to email and can only call customers to resolve issues.This is there standard operation procedure. So in short I as an upset customer will not be contacted via my preferred manor of communication and the case has been closed. Why have a customer care line? How is my request not to be called but to be contacted via mail ignored. Granted if I was asking for blue smoke signals yes ignore me by all means. But a simple request to not be called and rather emailed is ignored and I have to call back again to find out what is been done. Well from having a customer that you could have won back to have now truly lost me.