disgusting service

on the 28th December 2019 i went to burger king in clearwater to buy burgers for my grand-kids, i was charged R151.80 twice but i was not giving food because their printer was faulty. i was not happy about this and i demanded to be refunded so that i can buy food for my grand-kids somewhere else still they refused telling i will be refunded over night. i spoke to the branch manager Lethabo about this problem and that my grand-kids were hungry and i have just paid my R303.60 in your store and you guys just dont care that kids are hungry and wants food i had no choice but to drive 35 km to home to prepare food for my kids after i had promised them that we will buy nice nice burgers at Burger king.up to this day i am still waiting for my refund from this store. i felt very undermined and disrespected. my contact details are Reginald ***