KN
Keturah N

1 reviews | Active since Jun 2020

22 Mar 2025, 00:23

Disgusting service at Burger King New Market

I went to Burger King New Market, the lady taking my order was unable to hear anything die to the extremely loud music playing inside the store. After finally placing my order, i was forced to wait at the pay window for someone to come to the window, eventually after waiting a while, I had to park and go inside to reorder and pay. The staff inside are clearly dancing and definitely not working. They are in serious need of some oversight. In addition to that, the burger in the Burger is order was not fully cooked and cold. Not a place I would return to.

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Replies (1)
Burger King South Africa
Burger King South Africa's reply17 Apr 2025, 09:42
Official
Hi there,

Thank you for your feedback. We sincerely apologize for the service you received at our New Market branch. We can assure you that this is not the level of service we wish to provide to our guests. We value your feedback to ensure that we meet these goals. We will share this with our team so they can look into this matter to ensure that this does not happen again.