Disappointing service

I am very disappointed with the service I received on the 25/08/2021. I ordered meals worth R474.90 but 30 minutes later when I arrive at the store, am I informed that mozzarella sticks are not available and they can replace them with bacon. I have colleagues that do not eat pork and would not benefit them. 1. I'm on my lunch break and have already spent 10 minutes driving to the store to pick my food 2. Staff and/or management couldn't be bothered to contact me when the order arrived that mozzarella sticks aren't available, in time, so an alternative could be decided before my arrival 3. Supervisor informs me they cannot refund me in cash as the payment was processed online, it's interesting as other franchises are able to do so and balance the books 4. All of this is being communicated in a nonchalant way 5. On the 6th business day, I'm informed that I have to go to my bank to release the funds into my account. 7. I do not wish to be contacted as I have spoken to customer care 4 times already.

This is ridiculous! This is the first time I've received this type of service at Kingfisher as I order twice a month and recommend burger king to family and friends.