**************** at BURGER KING HEERENGRACHT CPT

I am SO SO very upset i cannot contain myself! I made on online order on the Burger King website for collection at the Burger King next to my office in Heerengracht Cape Town. After waiting for the store to accept the order i then received an SMS saying that unfortunately my order cannot be processed and that i will be refunded within 5 working days!! I then went down to the store to enquire about this. Apparently someone at the store did not accept the order correct which caused it to fail online. My money has been debited from my account at this point. I asked to speak with the manager McDonald for assistance, he took my phone to someone at the shop to verify this info. I waited there for almost 20mins trying to sort this out. I explained to them that i am also at work and cannot be wasting so much time there. I was told they cannot do anything about this case and was told to wait for 5 working days for refund. The store does not do refunds. I had to buy the very same meal again cash at the store. I am beyond LIVID! I received no customer service at all from the staff and was made to feel as if im at fault. I am not happy with having to pay twice for the same meal. I cannot accept this. Please someone contact me to rectify this! This to me is ****************. I feel the manager McDonald couldve given me the order and taken down my order number and process the refund to their store or whatever! Having to pay twice is just not fair! at all!! Please someone contact me ***. I have NEVER in my life had such service from Burger King. I am not happy