Customer Service PLEASE!!!!!

Good day. So seeing as you guys do not respond to Hello Peter I decided to try your email. From here I will try to take it further by driving where it is needed to talk to someone that might be competent.

Your Mall of the South Burger King keeps *****ing my Food and drinks. I would say that you people would have given grown ups the correct training to try and represent a company but I am wrong. 1: My order was wrong. 2:I waited 30 min for 2 burgers and chips. 3: The lady that checked the bag and my slip clearly cannot read as she forgot my sons juice and my chocolate sundae. After I reminded her of the Sundae I asked for a lid to cover the ice-cream (as surely someone must have thought about a lid in your company.) she covered my ice-cream with a cold drink lid and ****ed the ice-cream up completely. 4:Your staff forgot/stole my sons juice and when I asked her for the Dinosaur cards as advertised with every meal she simply said "We don't have."

So to conclude please send me a person that I could talk to be it a Manager, Mall of the South owner or CEO South Africa because I would like to hear how the following is acceptable. Surely you must have someone pulling a salary in Customer Service???I have contacted Burger King South Africa before where the same branch was doing a stock take during trading hours with the counter filled with Grey LinBins customers had nowhere to stand or collect orders.

Ecstatically awaiting your reply.