Chaos reigns supreme.

I have never experienced such disgusting, disorganized, uncaring lack of service as I did today in BurgerKing FOURWAYS Mall. Complete chaos. I visited today during lunch time and saw that it was quite busy. But being fan of Burger King just though that it was the lunch time madness but boy was I wrong. Order was placed quickly cause that was the only thing working at this branch. After placing my order it was clear why it was so busy. Lots of people waiting for their food and no organized system in place of who’s order was first, angry customers asking why food was taking so long and staff just taking the angriest customers slip to get rid of them . No calling out of numbers and when 1 staff tried to do this no one could hear her, many asking what did she say only for her to ignore the customers. You could clearly see the staff had no idea of what they where doing and who to serve first. Once my order was finally ready after waiting a good 30 or so minutes the order was wrong. I had to the flag the lady that was so flustered to correct the order and the attitude of I was doing you a favor and take what I give you nearly resulted in me loosing my temper with her. There was no manger when asked for. There was no system and you could see orders piling up but not one staff had a sense of customer service or even how to use the system correctly. No serviettes, no sauces when my partner went back to ask was rudely told there is a disposable dispenser somewhere over there. No apology offered from any of the staff for the extremely bad service. This is clearly a case of bad management or in case complete lack there of and staff not having a leader or customer service care to fix and sort the issue. Clearly a disappointment to the Burger King name and would suggest a serious intervene in this store by burgerking SA. Won’t be back in the fourways store anytime to soon, hope that this gets fixed.