KS
Kumar S

1 reviews | Active since Jan 2021

04 Oct 2021, 14:39

Castle Gate - Burger King

Good-day I sent through an email in a personal capacity thinking it would get a response however it seems the service of the franchise and the branch ( contact us on the website support !! ) has the same poor ethical value, churns out the poor quality service, drive thru priority, UBER eats , the customer in front of them is the least of their concerns, even when I used the drive through, I was told please could you park your vehicle in the parking bay, the service is compromised, ( timed ) if its not out within a certain time . So I will not be a Burger King supporter and I will be singing this to everyone that I meet - why pay more with Uber eats - why beat the queues, its not about service, its about to PAYING for the service, its not service with a smile. to top it off, I was not the only client that waited in excess of 35 minutes for a meal - your staff think they as doing patrons a favor, they fail to realize it's a job and service is their duty . Thank you kindly, you have lost me and a whole lot of similar as I will make sure I share my experience whenever I get that chance - I am not a fan of your competitors across the road but I will share my experience whenever I get that chance with friends, family, colleagues, whoever, social media, will not put pictures , your branch does not need fame , it was just pathetic service on the whole. Totally Angry and a waste of my time I had to make alternate plans for a meal for my family.

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