Burgerking Westgate

I ordered 2 whole meals from burgerKing Westgate with a kiddies meal on the side using Uber eats, I had never ever had a bad experience through Uber eats, so once I got inside I realized that I didn't have the kids meal I contacted the driver back and he told me they didn't give it to him at the restaurant and he will go back and fetch it and brig it to me within 20 min he still hasn't been back, I sent 2 complaints on the burger King uber eats app and they said they will send me an email and review the order it has been almost 2 weeks now, I even have a receipt for that same day, I had to go buy my child another meal, I'm so disappointed that it takes this long to review a small order I want my money back it's not the first time this has happened, I let the first one slide because they only missed one item