BURGER KINK LANSDOWNE BAD SERVICE - NEEDS NEW MANAGEMENT

On Friday evening, we stopped at Burger King in Lansdowne to order 6 meals. Our order was placed at 21:05. About 20 minutes later, I noticed a big order being packed and still told my husband that I think that's our order. My order number was #148, so of course I am now waiting for my number to be called, and it wasn't. I initially thought it's probably someone else's order, and just continued to wait. Eventually I noticed that nobody is doing anything about the 3 bags of food that is still standing from earlier. I also noticed people who came long after me, but left before me with their food in hand. That's when I decided to go up to the cashiers and ask about my order. I gave the gentleman my receipt and he took it to another lady, who peeked in the bags of food and said something to the gentleman. This gentleman then picked up the same food that was standing there for maybe 20-25 minutes, and he gives it to me. He didn't say a word, but I realized later that his English was not good at all. I refused to take it, because it's gone cold and I tell him this. He just turns around and not a word out of his mouth. I then asked to see the manager, who comes to me and I tell him what happened. He goes and speaks to this gentleman and the lady at the back. He comes back and tells me that they called my number and no one came for the food. I was absolutely livid, because that is a blatant lie. I was hungry so I kept keeping an eye and not once was my number called. Even if they did call my number, do they just not bother calling it again after 2 minutes or so for a 2nd or 3rd time?? I actually told the manager that there are video cameras and if he can show me that my number was called, then I will humbly apologize for making a scene, but it won't be on the video cameras, because it never happened. No one tells me what is happening, I am asking what's happening as this guy just took the food without saying anything. They made fresh food, so that it can be hot, which I appreciated, but the service is pathetic. There is no proper communication, no strong management, no accountability. I would have expected the manager to apologize, but he did not. The lady who brought the fresh food to me - she apologized and I could see she was being very sincere, so I appreciate that, but I do not appreciate the disrespect shown. Burger King Lansdowne needs new management PLEASE. Mind you, while this was happening, there were 2 other people complaining about the bad service as well.