Burger King - Worst service ever experienced, Bunch of Jokes

on the 8th August at around18:45. I went to Burger King Jean crossing drive through. Here I tried to place an order at the speaker, its respond to was that I should drive to the next counter as it was closed. Upon getting to the counter where the we need to pay, i requested to place my order. The lady Leena had made mention to me she cannot take my order as I had to place the order at the speak. I mentioned to Leena that the speaker is closed and it requested that I place my order at the pay point. Leena repose back to me was that she cannot take my order and that had not waited long enough for her to attend to me, and the camera shows that i just drove off. I requested for her to show me the camera footage. A few seconds later (Abruptly) she mentioned to me that she can take my order. I requested for her to show me the video again. It then got into a heated argument where the manager refused to get involved. After a few minutes later the manager got involved and played his part. However the lady Leena was not a very happy person and a further argument took place and at this time I was out of my vehicle holding up traffic up behind me. After a few minutes, i drove away logged a call with Burger king customer complaints department. To date 12 August 2024 I called in to the call center, with a response that the issue was not logged and they cant seem to find my concern. I was now transferred to the person who claims to have logged the claim with his area manager for escalation. They will call me back when they are available.